Planet Xbox 360 Community Forums - View Single Post - Bestbuy.com Customer Support Revealed. THEY LIE

ElderScroller27 · 02-05-2008, 11:06 AM

I originally Pre-ordered GTA IV on February 15th via BESTBUY.COM because it was offered as DELIVERED on Launch Day, My past Pre-orders of Halo 3 and Mass Effect BOTH arrived on launch day. Last week I noted that there was no shipping notification so I called Customer Support on the 25th of april to change my order to an in-store pickup, The initial customer support lady told me I could not make that change because the game had already been mailed and would arrive on time. On Sunday the 27th I recieved the (Order Shipped) e-mail and was very worried. I tried to call Customer support on april 29th but their phone system kept booting me out. On May 1st I e-mailed Customer support asking why I was lied to but the customer support lady did not even respond to that question she only stated the following,

QOUTE Cut & Pasted from my email: "Hi Kristopher, I am Brenda with Best Buy Customer Care. First of all, I want to apollogize with you for all the inconveneince you have experienced with this order. Let me imform you that I checked on your order and this delivery time frame is between 04/29 and 05/05, of course we are going to try to deliver this before, since the release date was also the 29th. The United States Postal Service does already have your package in transit, and as you know we must allow 4-8 days for the delivery to be effective. I am so sorry for the delay on this order, sometimes we have to many pre orders and that is why we might be late. If you have any other question or concern, please do not hesitate to contact us. We look forward to your next visit to one of our stores or to Best Buy. Thank you,BrendaBest Buy Customer Care Team"

She can't even spell properly and WTF is that line about.... "as you know it takes 4-8 days" ?

What I DO KNOW is that customer support told me on the 25th that I could not have an in-store pickup because it was already shipped but then the email confirmation tells me it actually shipped 2 days later on a damn SUNDAY when no mail of any kind ships because of it being a SUNDAY....

What I DO KNOW is that when this game finally does arrive I'm going to return it (IN-STORE) and then walk 2 blocks down the street to Wal-Mart where I will buy my copy of GTA-IV

What I DO KNOW is that I won't be ordering anything ever again on bestbuy.com

02-05-2008, 11:06 AM	#1 (permalink)
ElderScroller27 On Leave GamerCard: Reusable Bullet Reusable Bullet Read my Xbox 360 Blog Join Date: Nov 2005 Posts: 792	Bestbuy.com Customer Support Revealed. They Lie, and spell like 9 year olds I originally Pre-ordered GTA IV on February 15th via BESTBUY.COM because it was offered as DELIVERED on Launch Day, My past Pre-orders of Halo 3 and Mass Effect BOTH arrived on launch day. Last week I noted that there was no shipping notification so I called Customer Support on the 25th of april to change my order to an in-store pickup, The initial customer support lady told me I could not make that change because the game had already been mailed and would arrive on time. On Sunday the 27th I recieved the (Order Shipped) e-mail and was very worried. I tried to call Customer support on april 29th but their phone system kept booting me out. On May 1st I e-mailed Customer support asking why I was lied to but the customer support lady did not even respond to that question she only stated the following, QOUTE Cut & Pasted from my email: "Hi Kristopher, I am Brenda with Best Buy Customer Care. First of all, I want to apollogize with you for all the inconveneince you have experienced with this order. Let me imform you that I checked on your order and this delivery time frame is between 04/29 and 05/05, of course we are going to try to deliver this before, since the release date was also the 29th. The United States Postal Service does already have your package in transit, and as you know we must allow 4-8 days for the delivery to be effective. I am so sorry for the delay on this order, sometimes we have to many pre orders and that is why we might be late. If you have any other question or concern, please do not hesitate to contact us. We look forward to your next visit to one of our stores or to Best Buy. Thank you,BrendaBest Buy Customer Care Team" She can't even spell properly and WTF is that line about.... "as you know it takes 4-8 days" ? What I DO KNOW is that customer support told me on the 25th that I could not have an in-store pickup because it was already shipped but then the email confirmation tells me it actually shipped 2 days later on a damn SUNDAY when no mail of any kind ships because of it being a SUNDAY.... What I DO KNOW is that when this game finally does arrive I'm going to return it (IN-STORE) and then walk 2 blocks down the street to Wal-Mart where I will buy my copy of GTA-IV What I DO KNOW is that I won't be ordering anything ever again on bestbuy.com Last edited by ElderScroller27 : 02-05-2008 at 11:15 AM.