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Old 03-02-2008, 10:58 AM   #1 (permalink)
dominoAC
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Default question about live ID during repair process

I recently shipped my console in for repairs.
My issue is that' I've had an inactive e-mail linked to my gamer tag for almost a year now. I didn't use MSN on live, so I never bothered to change it after the update.

I called in for the repair, and not thinking - I used my new e-mail to register the console. Now I have no way to check my status repair online, because the repair and console are linked to two different e-mails. I got the box and sent it in days ago. So I can't change it from the dashboard. Can I change the e-mail linked to my account over the computer somehow?
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Old 03-02-2008, 11:03 AM   #2 (permalink)
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No, just call support for the status it's just as easy. don't sweat it.
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Old 03-02-2008, 11:21 AM   #3 (permalink)
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can you reactivate your email address?
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Old 03-02-2008, 11:54 AM   #4 (permalink)
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The email address linked to your Live account can now be changed. I'm not sure if you can only change it on your console or via computer also. I'd call MS and see if they can provide additional info.

Xbox.com | Personalities - Two New Features of the Fall 2007 System Update
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Old 03-02-2008, 01:28 PM   #5 (permalink)
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Yeah, I knew you could change it via the actual console, but I don't have a console anymore, so I'm interested in changing it over the internet.

Customer support is hideous. I can never get anyone who will tell me anything.
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Old 03-02-2008, 11:19 PM   #6 (permalink)
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if you go to the ms xbox website, you can log into your xbox live account there. you should be able to any changes on the computer. i changed all kinds of stuff for my live accoutn from the PC and it worked fine.
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Old 04-02-2008, 09:59 AM   #7 (permalink)
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i've checked numerous times. any idea where that e-mail option would be?

Last edited by dominoAC : 06-02-2008 at 01:47 PM.
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Old 04-02-2008, 08:26 PM   #8 (permalink)
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go to the site:

Xbox.com | Xbox.com Home

signin in the upper right hand corner where it says my xbox. that will take you to your account. use your live handle and password.
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Old 06-02-2008, 01:45 PM   #9 (permalink)
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I know how to get to my account, via xbox.com.
But with the repair process being linked to a different e-mail, the current account set up is useless in checking my repair status, as I said in the first post.

I'm looking for the option on the web to change my EMAIL linked to my gamertag, not the sign in option.

But thanks for the reply, I guess.
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Old 06-02-2008, 09:29 PM   #10 (permalink)
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i logged into my account via xbox.com. under 'my xbox' there is a drop down menu. one of those options says 'manage profile', and in a column on the right hand side there is a link that says 'contact preferences'. it looks like you can change how you want MS to contact you there.
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