Chat and COD 4 connection issues

[ravanah]

Hey guys ,

Im having issues connecting to the Voice chat and a COD 4 game with my brother in law.

When either I or He sends an Invite for private chat, as soon as the 2nd person enters the Chat , the Chat box closes and we can’t talk. Same thing for COD 4. When I invite or he invites me we get the “cannot connect to host” message.

I sent an Email to Xbox about this and this was their response…

Hello Jean-Francois,
Thank you for writing Xbox Customer Support!
I understand that you have been experiencing connectivity issues connecting to voice chat with certain people in your friends list.

If you exchanged your console at a retail store, you will need to call Xbox Customer Support to have your Console ID manually updated on your content licenses.

You may receive an error message that says on the network test that the Network status for Network Address Translation (NAT) address shows Moderate or Strict and not Open to allow you optimal settings for Xbox Live Connectivity.

These issues may occur for several reasons including but not limited to the following:
• You are connected to Xbox Live by using an incompatible device.
• The device is compatible but you have the incorrect firmware.

Note: You may experience the symptoms with the Network Status set to OPEN when you play against another user who has their Network Status set to MODERATE or to STRICT NAT. The host of the game will have to resolve the NAT issues accordingly.

Test your connection to Xbox Live. You will not receive a result for this test if you cannot sign in to Xbox Live. If your router or gateway is using a moderate or strict NAT, replace it with an Xbox Live Compatible device.
Devices that perform strict or moderate NAT can limit the ability of gamers to find each other, to participate in sessions, or to hear each other on Xbox Live.

If you are using an Xbox Live-compatible device should not receive this error message. Please verify that you have correct firmware version that has been certified as compatible on Xbox.com. If you have the correct firmware version, please call Xbox Customer Support right away for further assistance.

Please try the following steps to resolve the issue:
For Shared Connection using a modem and router, try power cycling all devices to determine whether this changes the NAT status. If the router supports UPnP, try enabling it, and then try the connection.

Please refer to router instructions or router support line for instructions and to open the required Xbox Live ports. Try directly connecting the modem to temporarily resolve the issue while getting help from router manufacturer.

For Shared Connection with Gateway device (combined modem and router), try power cycling all the devices to determine whether this changes the NAT status.

If the router supports UPnP, try enabling it, and then try the connection. For information about how to do this, please refer to the router instructions or the router support line, and to have the required Xbox Live ports opened as well.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) so we can expedite our service to you.

You may also call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 8am to 12mn US Central Time.
To expedite service, please provide Service Request Number 1060084992 when you call.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Sincerely,

Arnold

Xbox Customer Care
Now by what he says , the whole NAT thing could make sense as I only seem to be having problems with 1 or 2 people from my friends list when trying to join their game or join a chat session. What I fiend weird is that I was once able to connect with my Brother in law in a Chat session and in other games like Forza 2 and I played COD 4 once with him so I know its not something like: Is your cable unplugged ?

Can anyone help me on this? Last time I asked I think people told me to reset my router but I honestly have no clue on how to do that.

Thanks guys !

(You guys think this “Arnold”guy that responded to my email is the same that was in the Flintstones ? you know the little kid that delivered the “paper” to Fred ? what a ****ty little bastard he was)

[REGRETS]

Yeh I have had these issues, apparently on PS3 they have a patch for these things.....apparently